At Prince Jewelers, we take pride in the quality and craftsmanship of our jewelry. To ensure your satisfaction and peace of mind, we offer a comprehensive warranty for all our products. Please read below for details regarding our standard warranty coverage.
Warranty Coverage
We offer a 2-year warranty on all jewelry purchased from Prince Jewelers, covering defects in materials and workmanship under normal wear and tear conditions. Our warranty guarantees that your jewelry will be free from manufacturing defects for the duration of the warranty period.
What is Covered:
- Defects in craftsmanship or material failure
- Stones or gems that become loose due to manufacturing errors
- Broken clasps, chains, or fasteners caused by poor workmanship
What is Not Covered:
- Damage due to misuse, neglect, or accidents
- Wear and tear from regular use, including scratches or tarnishing
- Loss of stones, gems, or parts after purchase
- Alterations, resizing, or repairs done by third parties
- Damages caused by exposure to harsh chemicals, extreme heat, or improper storage
Warranty Process
If you believe your jewelry has a defect covered by our warranty, please follow these steps:
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Contact Us: Reach out to our customer service team at info@princejewelers.com with the following details:
- Your valid order number and proof of purchase.
- The day of purchase
- A description of the issue
- An image of the defective jewelry
- Return the Jewelry: Once verified, you will be asked to return the item for inspection.
- Repair or Replacement: If your jewelry is covered under warranty, we will repair or replace it free of charge. If the item cannot be repaired, we will provide you with a replacement of equal value.
How to Care for Your Jewelry
To keep your jewelry in excellent condition, follow these care tips:
- Store your jewelry in a soft cloth pouch or box to avoid scratches.
- Avoid contact with harsh chemicals.
- Clean your jewelry regularly with a soft cloth.
- Remove your jewelry before swimming or exercising to prevent damage.
Exclusions
- Our warranty is valid only for the original purchaser and is non-transferable.
- The warranty does not cover items purchased from unauthorized retailers or resellers.
Contact Us
If you have any questions or need assistance with a warranty claim, please don’t hesitate to get in touch with our customer service team via email: info@princejewelers.com.